Hotel Central Saint Germain Paris

Privacy Policy/ General Terms and Conditions of Sale

General information:

When you visit our website, different sets of information are collected including the IP address you are accessing the website from, the version and type of web browser you are using to access the website, the operating system used, any referring domains, and time of the request. With this information, we cannot identify individual user’s identity and we do not intend to attempt to do so. We use the collected data for statistical purposes only, mainly to help us improve the content, look, and feel of our website. Please note that we may collect additional data, including email addresses, phone numbers, postal addresses and name, which you voluntarily provide us with while using our website. You can still pay and use our services without providing us with said personal data, either by accessing our services using a pseudonym or anonymized data.


This website uses cookies to collect data used for statistical purposes. Cookies are small files stored on your computer’s hard drive that monitor your activity while using our website, thus providing useful data that would help us make navigation easier. When cookies are stored on your computer, you will not need to enter all the required data to use this website every time you visit. This data allows us to customize our website in order to match your specific preferences and needs, and this is part of our effort to give you seamless access to pages and services. If you do not want to have cookies saved on your computer, you can use your browser settings to decline cookies from our website. To know how to configure your web browser to manage cookies, please navigate to the help center of the browser you are using. For cookies which are already saved on your computer, you can delete them any time. Please note that disabling cookies might restrict some functions on our website and you may not enjoy a fully streamlined experience.

Supply of data to third parties:

Unless otherwise stated in this declaration, any data you share with us, or any data we collect from you while using our website, will be kept secret and will not be shared with third parties, except in situations where it is a legal obligation, or when this data has to be transmitted for purposes of implementing the contractual relationship you sign up to. Third party partners and businesses, including online payment providers, will only access this data when it is necessary to process your order. In such cases, we ensure that the scope of transmission of the data is maintained to the agreed upon minimum essentials. We also enforce a strict data protection policy for any personal data you provide or we come in contact with, and our action in doing so is in line with the provisions of data protection legislation. Please note that we are not responsible for data you supply to other service providers. We only take measures to ensure that any data shared about you from other service providers complies with legal requirements governing data protection and privacy, as spelled out on our privacy policy.

Google Analytics:

This website uses Google Analytics, an analytics service supported by Google, which helps websites understand how to customize pages in order to improve user experience. This service uses cookies to track your action including the time you spend on our website and the pages you visit. Please note that no personal data about you is collected using our Google Analytics account, and this means we are not able to identify who was on our website. You can learn more about Google Analytics from the official Google Analytics page.

Google Adwords Remarketing:

We use Google AdWords Remarketing for advertising purposes across internet. The AdWords remarketing program allows the display of relevant ads based on the pages of our website that you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL INFORMATION OR ALLOW ACCESS TO YOUR COMPUTER. With the Google AdWords Remarketing program, we are able to customize our marketing to serve your needs and only show you ads that you may prefer to see.

Facebook: Custom Audience Pixel (Custom Audience from Your Website):

A Facebook custom audience pixel is a piece of JavaScript code installed into each page of our website that collects and transmits user-defined data to the Facebook marketing program. We use this service to collect data on the behavior of users on our website. Some of the data collected by the pixel includes the browser session of the user, which is submitted to Facebook accompanied with a hashed facebook ID and the URL visited by the user. Each user on facebook has a unique facebook ID which is device independent, this helps us monitor users of our site when they access from a wide range of devices. We use this data for commercial purposes, specifically to target ads with the facebook ads platform.


You can only receive advertising information from our newsletter if you have allowed us to use your email address for this purpose. Our website or its affiliates will never send you newsletters or advertising emails that you have not signed up to. By subscribing to our newsletter, you can choose your areas of interest to receive relevant emails. We use this data, together with your personal data, to share information that is of interest to you. If you would prefer to opt out of our newsletter or advertising emails, you can click on the unsubscribe link available at the bottom of the email.


The contract between the customer and the hotel only exists once the reservation has been made.

Use of the website:

The use of the site for reservation purposes is only intended for people over 18 years of age, with the capacity to contract.

Online reservations:

The customer must take the time to carefully read the pricing information before making the online reservation. He also undertakes to complete the information requested on the reservation request and certifies the truth and accuracy of the information transmitted.

It is therefore up to the Customer to verify the accuracy of the reservation and to immediately report the hotel in the event of an error.

Reservations from other source:

Bookings can be made through other channels such as travel agencies, tour operators or other websites offering different terms and conditions. Please check with your source.

Payment terms and process:

The hotel accepts payment by cash (in euros only), credit card (Visa, MasterCard and American Express), bank transfer and vacation vouchers.

A non refundable rate will be charged 100% of the amount due at the time of booking. Customers with a flexible rate must pay the balance in full on arrival by credit card, cash or vacation vouchers.

On arrival, customers must also pay the city tax of €5.20 per adult per day.

When booking by e-mail, it is possible to pay for the entire stay by bank transfer. The reservation will only be confirmed once the transfer has been made.

Cancellation and no-show:

Cancellation conditions are specific to each fare type and are indicated during the booking process.

Cancellations can be made directly on the booking sites, if it is a flexible offer.

Cancellations are not permitted for "Non-refundable" rates, because the full amount has been debited at the time of booking.


In the event of force majeure or technical problems in the hotel, making the customer's stay impossible, the hotel will make every effort to find alternative accommodation. The hotel will cover the cost of relocation.

Rooms availability:

Rooms are made available to customers from 2 p.m., and must be vacated by 12 p.m. at the latest on the day of departure.

Customers must show proof of identity at check-in and complete an information form.

No-smoking policy:

Smoking is strictly prohibited in the hotel. Any infringement will be billed at €99.

Access to the rooms via the Direction:

Management and staff reserve the right to access rooms at any time for the purpose of inspecting rooms or carrying out maintenance or repair work.


The customer undertakes not to invite any person whose behavior is likely to be prejudicial to the establishment, the hotelier reserving the right to intervene if necessary.

Departure formalities:

All rooms must be vacated and keys returned by 12 noon on the day of departure. No late departures will be accepted.

However, it is possible to leave the luggage and collect it later in the day.

Liability for damage:

It is the Customer's responsibility to take care of the room and its contents during their stay. Customers are reminded to ensure that their room is securely closed, as is the window, when they wish to leave their room.

Any damage not caused by the customer must be reported immediately to reception.


Pets are not allowed in the hotel.

Customer information

In accordance with article L. 612-1 of the French Consumer Code, the subject to article L.612.2 of the French Consumer Code, the consumer Code, has the right to submit a request for amicable resolution within a period of less than one year from the date of his or her written complaint to the professional.

HOTEL CENTRAL CHAMPOLLION has designated, by membership registered under registered under number 51837/VM/2311, SAS Médiation Solution as a consumer for consumer mediation.

To refer a matter to the mediator, the consumer must make his or her request:

- Either in writing to : Sas Médiation Solution - 222 chemin de la bergerie 01800

Saint Jean de Niost

- Or by e-mail to:

- Or by completing the online form entitled "Contact the mediator" on the website

Whatever the means of referral used, the request must imperatively contain :

- The applicant's postal address, telephone number and e-mail address,

- The name, address and registration number with Sas Médiation Solution, of the professional concerned,

- A brief statement of the facts,

- A copy of the prior complaint,

- All documents required to investigate the claim (order form, invoice, proof of payment, etc.).